Sell Thru Support
Reach out to me if you have any issues or ideas. Together, we can make Sell Thru a better experience for everyone.
Message in the app
Open Settings → Support to send a message. We’ll reply to your email inbox.
Delivery location
Open Settings → Account, then Delivery location to set your country and postal code for eBay shipping quotes.
Connect eBay
Open Settings → Account to connect eBay. Complete seller registration on eBay before publishing a listing.
If you use Apple’s private email address, replies are forwarded to the email inbox you selected with Apple.
Frequently asked questions
Why did a barcode not find my item?
Try the manufacturer barcode or search by name. For items without a readable label, take a photo; you can correct the match from the results.
Where can I manage or cancel my subscription?
View your plan in Settings → Plans. Manage renewal in Apple subscriptions on iPhone or Google Play subscriptions on Android. Canceling keeps access until the paid period ends.
Can I restore a subscription on a new phone?
Sign in to the same Sell Thru account and store account used for the purchase, then restore purchases in Settings → Plans. Contact support if your plan still does not appear.
What should I include in a support request?
Tell us your phone model, iOS or Android version, and what you were scanning. Include the printed code or a screenshot if useful. Never send passwords or sign-in codes.